Refund Policy

Full Access Plan - Monthly Subscription

You may cancel your monthly subscription at any time through the Billing portal (Dashboard > Billing > Manage Billing). Cancellation takes effect at the end of your current billing period - you retain full access until then.

If you are charged and change your mind, you may request a refund within 7 days of the charge date by emailing support@certinhq.com with the email address associated with your account. Refund requests made after 7 days from the charge date will not be honored; you may still cancel to prevent future charges.

Lifetime Access Plan

If you purchased the Lifetime Access Plan and are not satisfied, you may request a full refund within 48 hours of your purchase. To request a refund, email support@certinhq.com with the subject line "Lifetime Refund Request" and include the email address associated with your account.

After 48 hours, Lifetime purchases are non-refundable. This policy exists because lifetime access is a one-time purchase at a significant discount relative to a monthly subscription.

Refund Processing

Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer. We process refunds through Stripe.

Exceptions

We reserve the right to deny refund requests from accounts that have violated our Terms of Service (e.g., credential sharing, content scraping).

Contact

Questions about your refund? Email support@certinhq.com and we'll get back to you within 1 business day.